Privacy Policy.

1. Introduction

This Privacy Policy explains how aloka (“aloka,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use our mobile application, website, and related services (together, the “Services”).

aloka is a mobile application that helps people living alone and their trusted family members, friends, caregivers, or other trusted contacts stay connected through simple daily check-ins. Users can set reminders to confirm they are okay, add trusted people to their Family Circle, and allow alerts to be sent if a check-in is missed.

We designed aloka to support independence, care, and peace of mind. We do not design aloka as a surveillance tool, medical device, emergency response service, or replacement for emergency services.

By using aloka, you agree to the collection and use of information as described in this Privacy Policy.

2. Important Safety and Privacy Notice

aloka helps trusted people notice when a check-in is missed. A missed check-in does not necessarily mean that an emergency occurred, and a successful check-in does not guarantee that a person is safe.

aloka does not provide medical advice, emergency services, professional care services, continuous monitoring, or guaranteed alert delivery. If you believe that someone may be in immediate danger, contact local emergency services directly.

3. Personal Information We Collect

We collect personal information in several ways: directly from you, automatically when you use the Services, and from third-party service providers that help us operate aloka.

3.1 Information You Provide Directly

Depending on how you use aloka, we may collect:

• Name;
• Email address;
• Phone number;
• Account information;
• Contact or authentication data;
• Contact preferences;
• Family Circle information;
• Trusted contact information;
• Emergency contact information;
• Daily check-in information;
• Check-in history;
• Reminder and alarm settings;
• Notification preferences;
• Subscription or trial-related information;
• Support messages, feedback, and communications with us;
• Any other information you choose to provide.

3.2 Family Circle and Trusted Contact Information

aloka allows users to add or invite trusted people, such as family members, friends, neighbors, or caregivers.

When you add or invite a trusted person, we may collect and process information such as their name, email address, phone number, relationship to you, invitation status, notification preferences, and related Family Circle activity.

You must only provide contact information for people when you have a lawful and appropriate reason to do so. You should not add someone to your Family Circle in a misleading, abusive, or unlawful way.

3.3 Check-In, Reminder, and Alert Information

To provide the core functionality of aloka, we may collect and process:

• Reminder times;
• Check-in confirmation status;
• Missed check-in status;
• Alert status;
• Alert recipients;
• Date and time of check-ins;
• Date and time of missed check-ins;
• Date and time of alerts;
• Family Circle relationship status;
• Technical status related to delivery of notifications, emails, or SMS messages.

This information is used to operate the check-in, reminder, and alert features of aloka.

3.4 Information Collected Automatically

When you use aloka, we may automatically collect technical and usage information, including:

• Log and usage data;
• Device data;
• App version;
• Operating system;
• Device model;
• Language and region settings;
• Timezone;
• IP address;
• Crash reports;
• Performance data;
• Analytics events;
• Push notification tokens;
• Notification delivery and interaction data;
• Security logs;
• Diagnostic information.

We use this data to operate, secure, troubleshoot, analyze, and improve the Services.

3.5 Location Data

The core aloka experience is based on check-ins, not constant location tracking.

Unless clearly stated in the app and separately requested, aloka does not collect precise GPS location. Some technical services may process approximate location derived from IP address, such as country or region, for security, analytics, fraud prevention, or service operation purposes.

If we introduce features that require precise location, we will request permission and update this Privacy Policy as needed.

3.6 Information from Other Sources

We may receive personal information from third-party services that help us operate aloka, including:

• Authentication providers;
• Subscription and payment providers;
• App stores;
• Analytics providers;
• Crash reporting providers;
• Notification providers;
• Email or SMS service providers;
• Hosting and infrastructure providers;
• Customer support tools.

This may include account identifiers, verified email status, login method, subscription status, purchase identifiers, trial status, renewal or cancellation information, technical logs, and notification delivery information.

4. How We Use Personal Information

4.1 To Provide and Operate the Services

We use personal information to:

• Create and manage user accounts;
• Provide daily check-ins;
• Create and manage reminders;
• Send reminders and alerts;
• Manage Family Circle relationships;
• Enable invitations between users;
• Enable trusted contact functionality;
• Display check-in status and history;
• Provide subscription-based access;
• Maintain app functionality;
• Provide customer support.

4.2 To Provide Check-In, Reminder, and Alert Features

We use personal information to create daily check-ins, manage reminder settings, notify trusted contacts when a check-in is missed, and support Family Circle features.

4.3 To Enable User-to-User Communications

aloka may enable communications or notifications between users, such as Family Circle invitations, missed check-in alerts, and trusted contact notifications.

4.4 To Manage Subscriptions and Payments

We may use subscription and purchase information to:

• Start, manage, renew, or cancel subscriptions;
• Verify trial eligibility;
• Provide access to paid features;
• Prevent subscription fraud;
• Manage payment-related support requests.

We do not directly collect or store full credit card numbers. Payments are processed by app stores or payment/subscription providers.

4.5 To Communicate with You

We may use your information to:

• Respond to support requests;
• Send administrative messages;
• Send security notifications;
• Send service-related updates;
• Send information about account, subscription, or policy changes;
• Request feedback;
• Send product updates where permitted by law.

4.6 To Improve and Analyze the Services

We may use personal information and analytics events to understand how users interact with aloka, identify usage trends, improve onboarding, improve reliability, reduce friction, and improve the check-in and alert experience.

4.7 To Protect the Services

We may use personal information to:

• Detect, prevent, and investigate fraud;
• Protect users and our Services;
• Detect suspicious activity;
• Debug errors;
• Improve app security;
• Enforce our Terms & Conditions;
• Comply with legal obligations.

5. Legal Bases for Processing Personal Information

Where applicable data protection law requires a legal basis, we rely on the following legal bases.

5.1 Performance of a Contract

We process personal information when necessary to provide the Services you request, including account management, check-ins, reminders, alerts, Family Circle features, subscriptions, support, and administrative communications.

5.2 Legitimate Interests

We may process personal information based on our legitimate interests, including to:

• Identify usage trends;
• Improve the Services;
• Protect the Services;
• Diagnose technical problems;
• Prevent fraud and misuse;
• Request feedback;
• Maintain security and reliability.

We only rely on legitimate interests where we believe our interests are not overridden by your rights and freedoms.

5.3 Consent

We may process personal information based on your consent where required, such as for certain optional communications, permissions, or features.

You may withdraw consent where applicable, but this may affect your ability to use some features.

5.4 Legal Obligations

We may process personal information to comply with legal, regulatory, tax, accounting, app store, or law enforcement obligations.

6. When and With Whom We Share Personal Information

We do not sell your personal information.

We may disclose personal information only as described below.

6.1 Trusted People and Family Circle Members

If you use Family Circle or trusted contact features, we may share relevant information with the people you choose or accept as trusted contacts. This may include:

• Your name;
• Check-in status;
• Missed check-in alerts;
• Reminder or alert-related information;
• Information needed for them to contact or check on you.

The exact information shared depends on the feature used and your settings.

6.2 Service Providers

We may share personal information with third-party service providers that help us operate, secure, and improve aloka. These may include:

• Cloud computing services;
• Website hosting service providers;
• Data storage service providers;
• User account registration and authentication services;
• Data analytics services;
• Performance monitoring tools;
• Payment processors;
• Subscription management providers;
• Push notification service providers;
• Communication service providers;
• Email and SMS service providers;
• Sales and marketing tools;
• Customer support tools;
• Testing tools, if used;
• AI platforms, if used in the future.

These providers may process personal information only as needed to provide services to us and subject to their own terms, privacy policies, and data processing commitments.

6.3 Payments and App Stores

If you purchase a subscription, payment may be processed by Google Play, Apple App Store, Adapty, or other payment/subscription providers. We may receive subscription status, trial status, renewal status, purchase identifiers, and related payment metadata, but we do not directly collect full payment card information.

6.4 Legal Compliance and Protection

We may disclose personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations;
• Respond to lawful requests;
• Protect our rights, safety, or property;
• Protect users or others;
• Investigate fraud, security, or technical issues;
• Enforce our Terms & Conditions.

6.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure that your personal information continues to be protected.

7. Third-Party Services

aloka may use third-party services, including but not limited to:

• Authentication providers such as Clerk;
• Subscription management providers such as Adapty;
• App stores such as Google Play and Apple App Store;
• Analytics providers such as PostHog, Firebase, or similar services;
• Crash and performance monitoring providers such as Sentry or similar services;
• Push notification providers such as Firebase Cloud Messaging, Apple Push Notification service, OneSignal, or similar services;
• Email providers such as Resend, SendGrid, or similar services;
• SMS providers such as Twilio or similar services;
• Hosting and database providers such as Railway, Supabase, cloud infrastructure providers, or similar services;
• Customer support and feedback tools such as Crisp, Tally, Typeform, or similar services.

The exact providers may change over time. We will update this Privacy Policy when material changes occur.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand traffic, measure performance, and improve user experience.

Where required by law, we will request consent before using non-essential cookies.

You can usually control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Push Notifications, Emails, and SMS

aloka may send reminders, alerts, administrative messages, service updates, and other important communications through push notifications, email, or SMS.

Some notifications are essential to the functionality of the Services, such as reminders and missed check-in alerts. If you disable notifications or provide incorrect contact information, some features may not work properly.

Standard carrier charges may apply to SMS messages.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of information;
• Whether you maintain an active account;
• Whether the information is needed to provide the Services;
• Legal, tax, accounting, or security requirements;
• Dispute resolution needs;
• Backup and disaster recovery processes.

Examples:

• Account data may be retained while your account is active;
• Check-in and reminder data may be retained while needed to provide history and safety-related features;
• Subscription and transaction records may be retained as required by app stores, tax, accounting, or legal obligations;
• Security logs may be retained for a limited period to protect the Services;
• Deleted data may remain in backups for a limited time before being overwritten or securely deleted.

11. Account and Data Deletion

If you create an account, you may request deletion of your account and associated personal information.

You may request deletion by:

• Using the account deletion option inside the app, if available;
• Visiting: https://aloka.live/delete-account/;
• Contacting us at: hello@aloka.live.

When you request deletion, we will delete or anonymize personal information associated with your account unless we need to retain certain information for legal, security, fraud prevention, payment, dispute resolution, or legitimate business reasons.

Deleting your account may remove your check-in history, reminder settings, Family Circle relationships, trusted contact connections, and subscription-related app access. Subscription cancellation may also need to be managed directly through Google Play or Apple App Store, depending on where you purchased the subscription.

12. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your information;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Object to certain marketing communications;
• Lodge a complaint with a data protection authority.

To exercise your rights, contact us at hello@aloka.live. We may need to verify your identity before responding.

13. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the EEA, UK, or another jurisdiction with similar data protection laws, you may have additional rights under applicable law.

The data controller responsible for your personal information is:

aloka
Not applicable at this stage
Email: hello@aloka.live

If required, we will appoint an EU or UK representative or Data Protection Officer and update this Privacy Policy accordingly.

14. International Data Transfers

We may process and store personal information in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, standard contractual clauses, or other lawful mechanisms.

15. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure. We cannot guarantee that personal information will always remain secure. You are responsible for keeping your account credentials secure and for using accurate contact information.

16. Children’s Privacy

aloka is not intended for children under the age of 13, or under the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, contact us at hello@aloka.live, and we will take appropriate steps.

17. Marketing Communications

If you opt in to receive product updates, launch information, offers, or marketing communications, we may use your contact information to send such communications.

You may unsubscribe at any time by using the unsubscribe link in the message or contacting us.

Service-related messages, such as account, security, subscription, reminder, or alert-related messages, may still be sent where necessary to provide the Services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may notify you through the app, by email, on our website, or by other appropriate means.

The “Last updated” date at the top of this Privacy Policy indicates when it was last revised.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: hello@aloka.live
Website: https://aloka.live/